Contact
Got a question, bug report, or feedback? We read every message, and a person answers it - there is no ticket robot in between.
Prefer email? Write to support@xbio.gg - it reaches the same inbox as this form and does not need an account.
What to contact us about
- Billing and refunds. A Stripe charge you do not recognise, a credit purchase that did not appear, or a subscription you need cancelled. Include the email on the account and the approximate date.
- Account access. A lost password, a sign-in provider that stopped working, or an account you have been locked out of.
- Bug reports. Tell us the profile URL, the browser, and what you expected to happen. Screenshots help more than anything else.
- Data requests. Export or deletion of your account data under the GDPR or CCPA. The privacy policy lists exactly what we hold and for how long.
- Abuse and impersonation. Report a public profile that is impersonating someone, or content that breaks the terms. Include the profile URL.
- Everything else. Partnerships, press, feature requests, and anything that does not fit above.
Response times
Most messages are answered within one business day. Billing and account-access problems are handled first, and Pro subscribers get priority support. If something looks broken across the whole site rather than just your profile, check xbio.gg/status before writing in - an incident there is usually already being worked on.
Answers you might not need to wait for
- Help & FAQ - credits, Pro, custom domains, analytics, webhooks, and VFX.
- Refund policy - read this before asking about a charge.
- Privacy policy - what we store, and how to have it deleted.
- About XBio - who runs this and what the product actually does.